Gulf Air Reviews

Physically THREATENED & verbally abused by Gulf Air staff ! On 19th March while I was getting my boarding pass for outbound flight the Gulf Air employee named Mr. Aundray Thomson (Mumbai airport terminal 2) demanded me to show him the return ticket to India. I politely explained to him that I usually do not buy return tickets because I am not sure what exact date I will return as it depends on my business partner availability in Russia.

I travel to Moscow every month since last 10 years so I educated him about the above regulations pertaining to Russian business multi-entry visa holders. However he did not listen and rudely declined to issue me boarding pass. Then I asked him to show me the official document from Gulf Air in which it is clearly written than Multi-entry Russian business visa holders MUST possess RETURN tickets before they are allowed to board the flight to Russia. He did not comply and went away!

He came back after 25 minutes and told me that I have talked with my senior and you can not board the flight unless you show me return ticket!
I suggested him couple of options:- 1. To contact the Russian Consulate Mumbai on 24 hour hotline number/ Aeroflot Russian State Airlines OR 2. To talk with Mumbai airport immigration officer to learn about Russian government regulations for above category of visas OR 3. To give me in writing under his signature that Gulf Air is declining boarding pass to me(Russian Multi-entry business visa holder) because I do not have a return ticket to India.

He rudely refused to do so. On the contrary he physically threatened me and abused me saying that "You will not be allowed boarding and if you argue with me and waste my time I will show you(who I am)". I got a feeling that he was going to punch me on my face. There was lot of hubris in his attitude towards me. Other co-passengers witnessing this were shocked as well. It was extremely hurting to me as a Gulf Air customer that your employee behaved so unprofessionally, incompetently and rudely!
I was made to wait for 40 minutes at the boarding pass issuing counter despite my requests to help me. So unwillingly I was forced to purchase RETURN TICKET (MOSCOW TO MUMBAI) on the spot for Rs. 42130 and comply with his illegal demand.

As usual, on arrival to Moscow when I underwent immigration procedure on 20th March Russian immigration officer did NOT even ask whether I have a return ticket or not!
So totally unnecessarily I was forced to waste Rs.42130 on return
ticket as I am not planning to return on specified dates. Even if I cancel my return ticket or change dates I will have to pay heavy cancellation fees. Due to professional incompetence of Gulf Air employee I suffered heavy financial loss and much psychological trauma and abuse. Who is going to compensate me for the financial loss incurred by me?

I wrote email to customer care but they did not even reply, already 4 weeks have gone.

Disgusting customer service and unprofessional staff. DO NOT fly by Gulf Air ever!

Physically THREATENED & verbally abused by Gulf Air staff ! On 19th March while I was getting my boarding pass for outbound flight the Gulf Air employee named Mr. Aundray Thomson (Mumbai airport terminal 2) demanded me to show him the return ticket to India. I politely explained to him that I usually do not buy return tickets because I am not sure what exact date I will return as it depends on my business partner availability in Russia.

I travel to Moscow every month since last 10 years so I educated him about the above regulations pertaining to Russian business multi-entry visa holders. However he did not listen and rudely declined to issue me boarding pass. Then I asked him to show me the official document from Gulf Air in which it is clearly written than Multi-entry Russian business visa holders MUST possess RETURN tickets before they are allowed to board the flight to Russia. He did not comply and went away!

He came back after 25 minutes and told me that I have talked with my senior and you can not board the flight unless you show me return ticket!
I suggested him couple of options:- 1. To contact the Russian Consulate Mumbai on 24 hour hotline number/ Aeroflot Russian State Airlines OR 2. To talk with Mumbai airport immigration officer to learn about Russian government regulations for above category of visas OR 3. To give me in writing under his signature that Gulf Air is declining boarding pass to me(Russian Multi-entry business visa holder) because I do not have a return ticket to India.

He rudely refused to do so. On the contrary he physically threatened me and abused me saying that "You will not be allowed boarding and if you argue with me and waste my time I will show you(who I am)". I got a feeling that he was going to punch me on my face. There was lot of hubris in his attitude towards me. Other co-passengers witnessing this were shocked as well. It was extremely hurting to me as a Gulf Air customer that your employee behaved so unprofessionally, incompetently and rudely!
I was made to wait for 40 minutes at the boarding pass issuing counter despite my requests to help me. So unwillingly I was forced to purchase RETURN TICKET (MOSCOW TO MUMBAI) on the spot for Rs. 42130 and comply with his illegal demand.

As usual, on arrival to Moscow when I underwent immigration procedure on 20th March Russian immigration officer did NOT even ask whether I have a return ticket or not!
So totally unnecessarily I was forced to waste Rs.42130 on return
ticket as I am not planning to return on specified dates. Even if I cancel my return ticket or change dates I will have to pay heavy cancellation fees. Due to professional incompetence of Gulf Air employee I suffered heavy financial loss and much psychological trauma and abuse. Who is going to compensate me for the financial loss incurred by me?

I wrote email to customer care but they did not even reply, already 4 weeks have gone.

Disgusting customer service and unprofessional staff. DO NOT fly by Gulf Air ever!

Disgusting customer service. My luggage was damaged whilst in transit with Gulf air, the customer service team initially sounded like they were happy to resolve the issue. Since then I have had all my communication with them ignored, no response to emails. I would never fly with Gulf air again.

Disgusting customer service. My luggage was damaged whilst in transit with Gulf air, the customer service team initially sounded like they were happy to resolve the issue. Since then I have had all my communication with them ignored, no response to emails. I would never fly with Gulf air again.

Horrible air company !!
The service on the plane is awful and I claimed about baggage damage and no answer !!! I filled the questionnaire and sent them , but no feedback !! They don’t be worried about clients satisfaction and clients must run after them to have their rights putting into practice!! Awful !! I am shame on this company !!

Horrible air company !!
The service on the plane is awful and I claimed about baggage damage and no answer !!! I filled the questionnaire and sent them , but no feedback !! They don’t be worried about clients satisfaction and clients must run after them to have their rights putting into practice!! Awful !! I am shame on this company !!

Appalling service from their customer care department who simply do not reply. They lost our luggage for a whole day for our 7 day trip to the Maldives. Ruined an event of an important holiday celebrating my wife’s 50th birthday.

Appalling service from their customer care department who simply do not reply. They lost our luggage for a whole day for our 7 day trip to the Maldives. Ruined an event of an important holiday celebrating my wife’s 50th birthday.

Don't give up. Even though it has been a year we are getting somewhere with them! Finally I got a response.
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I don't normally leave bad feedback like this but please be aware of Gulf Air. Worst customer service ever. Flight was a mess, denied of boarding and no reply to any of CAA's mails. no compensation. Luggage damaged no reply. Not even a single reply to any of our mails. They shouldn't operate at all just so unfair to make money by providing dreadful service.

Don't give up. Even though it has been a year we are getting somewhere with them! Finally I got a response.
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I don't normally leave bad feedback like this but please be aware of Gulf Air. Worst customer service ever. Flight was a mess, denied of boarding and no reply to any of CAA's mails. no compensation. Luggage damaged no reply. Not even a single reply to any of our mails. They shouldn't operate at all just so unfair to make money by providing dreadful service.

Travelled to SaudiArabia with stay in Bahrain . It was such a good experience . Comfort seats and good food

Travelled to SaudiArabia with stay in Bahrain . It was such a good experience . Comfort seats and good food

Very low quality airline. Rude customer service, no transparency. They don’t communicate if they’re delayed!! It is the worst airline ever

Very low quality airline. Rude customer service, no transparency. They don’t communicate if they’re delayed!! It is the worst airline ever

They changed the flight schedule two weeks before travel so that I missed my connection in Bahrain and had a 13 hour layover with 2am flight for me and my young son. No apology, I tried to get them to switch to a later daytime flight, another routing etc - but got absolutely nowhere. All the staff I spoke to to try and resolve the issue were unapologetic, dismissive, usually just passing me on to someone else and even sometimes rude.
I made a formal complaint initially but had no response.

Also the food was very mediocre and the movie selection poor.